Hach Service

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Hach Service

Protect your investment and peace of mind

With Hach Service Plans, you have a global partner who understands your needs and cares about delivering timely, high-quality service you can trust. Our Technical Support, Field Service, and Central Service Teams work together with unique expertise to help you maximize instrument uptime, ensure data integrity, maintain operational stability, and reduce compliance risk. All at a fixed annual cost that eliminates unplanned expenses.

Download Hach's Service Brochure

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Contact Us
Hach Technical Support
US: (800) 227-4224 Option 2
CA: (800) 665-7635
techhelp@hach.com

Hach Service 3-Point Protection

 

With Hach Service you will Establish, Elevate, and Extend performance.

Establish Performance

Commissioning

After investing in a new system, it’s important that you get off to a good start with data you can trust and confidence in your ability to properly operate and maintain the equipment. Our commissioning services assure that your new system is calibrated and delivering accurate data, and that you are trained to keep the system running smoothly between service visits.

 

Calibration/ Certification

We know how important instrument calibration and certification is in maintaining regulatory compliance. As part of every service we provide, we verify that the instrument is performing to our factory specifications and provide the documentation you need to minimize compliance risk.

 

Extend Performance

Routine Maintenance

Every analytical instrument requires some level of routine maintenance to assure accuracy and minimize downtime. With a Hach Service Plan, we ease the burden by helping you manage your maintenance schedule according to the specific needs of each instrument. When you choose Hach, you can be confident that the highest quality parts are being used and the job gets done right.

 

Repair

We understand the impact to your process and your operations when your equipment goes down. You need a service partner who has the resources necessary to get you back up and running fast. With repair coverage through a Hach Service Plan, you get priority service from skilled professionals with the knowledge, tools, and parts readily available to restore your equipment to proper operation as quickly as possible.

 

Elevate Performance

Advanced Maintenance

With ease of use and simpler routine maintenance comes behind-the-scenes complexity that requires special tools and skills that Hach Service is uniquely qualified to provide. Our advanced maintenance services, including in-depth systems diagnostics, detect and prevent potential issues that can degrade performance or reduce the life of the instrument.

 

Remote Monitoring

When you add remote monitoring services, we can help you get the most out of your investment. Our Specialists will help identify opportunities for optimization and maximize uptime by identifying potential issues before they result in unplanned maintenance events.

Hach Service Plans

At Hach we understand your facilities’ problems are unique, and we have developed service plans that can help give you peace of mind about maintaining and supporting your Hach product. Whether it is a lack of resources, compliance concerns, or the need for predictable budgeting, we have plans to meet your unique needs.

Please swipe left and right to see the full table below:

Self-Service Partnership ProtectionPlus
Plan		 Bench
Preventative
Maintenance
Partnership		 Preventative
Maintenance
Partnership		 Bench
Service
Partnership		 BenchPlus
Partnership		 Field Service Partnership WarrantyPlus®
Partnership
ESTABLISH PERFORMANCE Commissioning ✓ ✓
Calibration/Certification ✓ ✓ ✓ ✓ ✓ ✓
EXTEND PERFORMANCE Routine Maintenance ✓ ✓ ✓ ✓ ✓ ✓
Repair ✓ ✓ ✓ ✓ ✓
ELEVATE PERFORMANCE Advanced Maintenance ✓ ✓ ✓ ✓ ✓ ✓
Remote Monitoring    ✓**
PARTS
INCLUDED		 Maintenance Parts ✓ ✓ ✓ ✓ ✓ ✓ ✓
Repair Parts ✓ ✓ ✓ ✓ ✓
SERVICE
LOCATION		 On Site ✓   ✓* ✓ ✓
Hach Service Center ✓ ✓ ✓   ✓*

*    Maintenance performed on site. All repairs performed at the Hach Service Center.
**  For RTC only.

I want to learn more about Hach Service Plans.

 

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I have a question about my current Service Plan.

 

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I’m having issues with my instrument or method.

 

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Contact Us
Hach Technical Support
(800) 227-4224 Option 2
techhelp@hach.com

Canada
(800) 665-7635
techhelp@hach.com

I want to schedule preventative maintenance or calibration service.

 

I want service to be performed:

At my location:
(800) 227-4224 x6066
dispatch@hach.com

At the Hach Service Center:
(800) 227-4224 x6180
services@hach.com