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Purchasing the ProtectionPlus Plan guarantees that you will have a fully operational instrument for at least five years after purchase, eliminating the unplanned expense of replacement.
Priority Service
As a service plan customer, your repair will be put into rush status with five-day turnaround time.
Free Return Shipping
Upon completion of repair at the Hach Service Center, we’ll cover the cost of second-day return shipping.
Unlimited, Priority Technical Support
Hach’s team of technical experts is here to answer your call or live chat when you have questions or concerns about your test methodology or the functionality of your instrument. As a service plan customer, you have access to an exclusive toll-free number that sends you to the front of the call queue.
What's included?
The Hach ProtectionPlus Plan provides full repair coverage for five years after purchase. If for any reason full repair is not possible, Hach will replace your instrument with the current available model.
Duration of the plan: 5 years, non-renewable, price for five years, only valid with the purchase of a new instrument
The ProtectionPlus Plan includes: • Five Years of Full Repair Coverage • Priority Service • Free Shipping • Unlimited Technical Support • Factory Repairs including · Limited instrument cleaning · Evaluation of any instrument error conditions · Repair service as needed, with all parts and labor costs included* · Instrument exchange if repair is not possible · Verification that unit functions to specifications after repair • Reporting · Hach Service Report with complete documentation of service performed and measurements/readings. Certification not included.
*Misuse, Abuse, Transit, Water, or Environmental Damage are not covered.
Specifications
What's included?:The Hach ProtectionPlus Plan provides full repair coverage for five years after purchase. If for any reason full repair is not possible, Hach will replace your instrument with the current available model.
Duration of the plan: 5 years, non-renewable, price for five years, only valid with the purchase of a new instrument
The ProtectionPlus Plan includes: • Five Years of Full Repair Coverage • Priority Service • Free Shipping • Unlimited Technical Support • Factory Repairs including · Limited instrument cleaning · Evaluation of any instrument error conditions · Repair service as needed, with all parts and labor costs included* · Instrument exchange if repair is not possible · Verification that unit functions to specifications after repair • Reporting · Hach Service Report with complete documentation of service performed and measurements/readings. Certification not included.
*Misuse, Abuse, Transit, Water, or Environmental Damage are not covered.