Instrument Monitoring Partnership, Upgrade to Proactive Support Pack

Product #: S-YEAR-MSM-UPG
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S-YEAR-MSM-UPG creates an Instrument Monitoring Partnership for a sensor that already has a Mobile Sensor Management contract (e.g. MSM-SENSOR-YRLY). Sensors without existing MSM contracts should use S-YEAR-MSM for the Instrument Monitoring Partnership.

With an Instrument Monitoring Partnership, Hach’s Technical Support specialists will remotely monitor your connected devices to provide you with fast and efficient technical support and advanced troubleshooting capabilities. We’ll even deliver proactive alerts via email to inform you of potential issues. Plus, you’ll have full access to Hach’s innovative Mobile Sensor Management (MSM) software, which is included in the Partnership. This approach helps you maximize your instruments’ uptime, ensure data integrity, maintain operational stability, and reduce compliance risk. All at a fixed annual cost that eliminates unplanned expenses.

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